Agencies
ServicesPossible online services disruption due to Internet related outage
COVID-19 Frequently Asked Questions
- Is IDOC currently allowing visitors?
- Have transfers been suspended?
- What are you doing to prevent staff from bringing COVID-19 (coronavirus) into the facility?
- Are you providing proper cleaning supplies?
- Are you providing proper food and hygiene for men and women in custody?
- May I continue sending mail to my incarcerated loved one?
- My incarcerated loved one is on disciplinary restrictions. How will I contact them to ensure they are well?
- Will the Department continue to release men and women scheduled to be paroled or discharged?
- Is the Department offering enhanced communication services?
- Do you know when the visitation suspension will be lifted?
- Is the Department considering eligible incarcerated individuals for early release?
No, all visits were suspended March 14, 2020 until further notice. This also includes outside volunteers, contractors, and tours. Attorneys may still visit but are subject to a medical screening and temperature check upon arrival to the facility.
Yes, all interagency transports have been suspended except for court writs, medical and mental health appointments, and emergency transfers.
Yes. During this period, we have increased our cleaning schedules and the amount of cleaning supplies on hand. We are closely monitoring our supply levels at each facility and are in close communication with our vendors to maintain adequate inventory.
Yes, nutritionally balanced meals, showers, and antibacterial soap will continue to be provided.
Yes, you are encouraged to write as often as possible.
The Department recognizes the importance of remaining in close contact with loved ones. Restrictions are reduced during this time period to ensure all incarcerated individuals are allowed at least one call to loved ones a week. Concessions have been made to allow offenders on grade restrictions both telephone privileges and video visits.
Yes, the Department will continue to process individuals being paroled or discharged. They will be screened and have their temperature taken upon their release.
The Department is providing all people in custody with funds for two 20-minute phone calls and one 15-minute video visit. In addition, GTL is providing all individuals with one free 15-minute video visit per week, for 12 weeks, beginning March 20, 2020.
Not at this time. The Department will monitor the situation to determine when it is safe to restore visits.
The Department is exploring all options at our disposal to protect those in our care.