Visitation Rules & Information

In-Person Visitation

How to Visit

1. Identify the person you would like to visit and their facility by utilizing the search tool.

2. Ensure you are on the incarcerated individual's approved visitation list by writing them a letter. IDOC staff cannot verify whether you are on the individual's list.
   

3. Schedule your visit

   online

   .

4. The sign up system will timeout if there is no activity for 30 minutes. If you start to sign up, you must complete the sign up within 30 minutes.

5. Arrive at the facility at least 10 minutes prior to your scheduled visit time.
   
6. If your loved one is currently housed at Stateville, please click here to review the Frequently Asked Questions for Stateville Transfers.

View at SignUpGenius.com

What to Expect

• Upon arrival, visitors must call the facility for guidance. Staff will advise when it is safe to enter.
  
• Adult visitors are required to bring two forms of identification (one must be a state issued photo ID) and provide vehicle information.
• For identification purposes, visitors may be asked to briefly lower their face coverings when entering and exiting the facility.
• All visitors will undergo a COVID-19 symptom and temperature screening.
• The facility is providing all visitors over the age of two with a surgical mask.

Important Rules

• Electronic devices, such as cell phones, tablets, and smart watches, food, drink, smoking materials, currency, packages, purses, bags, books, magazines, sunglasses, or personal keys are not permitted inside the Visiting Room. Visitors may place personal items in small lockers available in the Visiting Center.
• Except for heart medication or asthma pump (inhaler) prescribed by a physician, no pills or medication of any type is permitted in the Visiting Room. Heart medication must be in a properly labeled container. 
• Clothing must be in good taste and not advertise or suggest any items in such a manner to signify a Security Threat Group or other illegal activity. Visitors should not wear clothing that is sexually explicit, offensive, or degrading.
• All persons, vehicles and items brought onto State property are subject to search.
• In accordance with

  Illinois Administrative Code

  , the facility's chief administrative officer may deny, suspend, or restrict visiting privileges based, among other matters, upon the following: security and safety requirements; space availability; disruptive conduct of the incarcerated individual or visitor; abuse of visiting privileges by the incarcerated individual or visitor; or violation of state or federal laws or departmental rules by the incarcerated individual or visitor.

To view IDOC's visiting rules in complete detail, click here.

Video Visitation (updated 6/10/25)

All IDOC facilities (except ATCs) have transitioned video visitation service from GTL to ICSolutions. Friends and family can register with ICSolutions for video visits to schedule video visits with individuals.

When registering for your ICSolutions account, we recommend entering your GTL Visitor ID to expedite the approval process. Video visits are scheduled utilizing friends & family accounts. 

Video visitors should follow the steps below to schedule:

1. Create an account using these instructions
2. Download and install the ICSolutions App for Android, Apple, or Windows

All visitors, excluding government officials and legal visitors, must be on the individual in custody’s approved visitation list to be granted a visit. To check if you are on the individual in custody’s visitor list, you should write a letter to the individual in custody to inquire. IDOC staff cannot tell you whether you are on an individual in custody’s visitation list if you call the facility. Visiting privileges may be denied if the institution or a portion of the institution is on lockdown.

All video visits are scheduled through the ICSolutions website; do not call the facility to schedule a video visit. The visitor should check before scheduling the video visit of dates and times that are available for the individual in custody. The facility cannot tell a potential visitor if a date or time will work with an individual in custody daily schedule. The facility will inform the individual in custody of the pending visit and arrange for the individual in custody to be present.

To accommodate all individuals in custody in a given facility:​​

• An individual in custody may only receive 1 video visit per day.
  • No more than three approved visitors per video visit for individuals in custody confined in general population or protective custody status.

• An individual in custody may receive only 2 video visits per week, including individuals in restrictive housing, this is counted against allotted visits.

• Video visitation hours for individuals in custody in restrictive housing is Monday – Friday, 8am – 2pm.

• All video visits must be scheduled at least 7 days in advance.

• Visitors may only schedule one video visit per day.​

• All video visits must be scheduled at least 7 days in advance.​

• Visits may be scheduled up to 30 days in advance.​

• Only scheduled visitors may appear in the video visit monitor.
  • One visitor on screen at a time, excluding children who need assistance sitting for the visit.

Video Visitation is a privilege and is available to individuals in custody in general population, restrictive housing or in the health care unit. Individuals in Custody housed in restrictive housing, orientation, or temporarily housed at our facility will be permitted video visitation. If the facility goes on lockdown prior to a schedule video visit, the visitor will receive an email. Please see the ICSolutions website for refund policy.

All visits are subject to monitoring and recording.

All video visits are monitored live and recorded, any violation of visitation rules, inappropriate conduct, or language may be subject to immediate termination of the video visit with or without warning. This may also include suspension from future all visitation privileges based upon the seriousness of the infraction. Any visitation that is not stationary in a seated position will be terminated. Your use of video visitation and acceptance of the rules is consent to have both audio and video recorded of the video visit. Attorney/Client privileges do not apply to video visitation, ALL visits are recorded. Dress Code policy below applies to video visitation. Termination of Visit/Loss of Visiting Privileges applies to video visitation.

• The following conduct is prohibited.
  • Any display of nudity.
  • ANY Behavior or actions that are of a sexual nature.
  • Use or display of any weapons, drugs/alcohol, or related paraphernalia.
  • Activity or display of graphics/paraphernalia associated with any Security Threat Group.
  • Unlawful activity or depiction of unlawful activity.
  • Recording or filming a visit by any visitor participant or any third party.
  • If ANY inappropriate behaviors are displayed the Video visit WILL BE TERMINATED.

• No video visitation visits will be scheduled between 2:30pm-4:30pm due to institutional count procedures.

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