Skip to main content

Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Individual in Custody Phone Services

Individuals in custody cannot receive telephone calls but can make collect calls to those on their approved calling list. If you want to receive collect calls from an individual in custody, you will need to write the individual in custody and ask to be placed on their approved calling list.

Individuals in Custody have scheduled times when they can make collect calls, which are determined by their living unit's schedule. All individual in custody telephone calls are subject to monitoring and recording at any time by Departmental staff, unless prior special arrangements have been made to make or receive an unmonitored attorney call. All requests for unmonitored attorney calls must be processed by a member of IDOC’s legal staff.

Participation or initiation of three-way calls by individuals in custody is strictly prohibited by IDOC rules, and will result in disciplinary action.

Securus is the only service provider used by the Illinois Department of Corrections for individual in custody telephone services.

If you have questions regarding receiving collect calls from individuals in custody, you can call Securus for information. If you wish to receive collect calls from individuals in custody on a cell phone, you will need to call Securus to setup a prepaid account prior to accepting calls. If you have a landline phone you may set up a prepaid account or a direct billing account. For collect or prepaid collect information, please call Securus at (1-800-844-6591).

On this system, the following number will display for Caller ID: 1-866-718-4777

Securus​ Correctional Billing Services (CBS) at: 1-800-844-6591

Any questions regarding calls from individuals in custody, please call Securus or email customer services at

Blocking individual in custody calls

All collect calls coming from an IDOC individual in custody are announced where you have the ability to accept, block, or receive a rate quote. You can also contact Securus to block individual in custody calls.

Note: Securus is the only service provider for individual in custody phone services used at IDOC. There are reports of friends and family setting up accounts with companies other than Securus for phone service with IDOC individuals in custody. Please ensure that you are setting up accounts with Securus Technologies as accounts with other companies could be blocked.​​​​